Returns Policy

 RETURNS & EXCHANGE

If you are not satisfied with the fit of a garment XIII will refund the cost of full priced item(s), provided:

• The goods are in their original condition. This means the garment has all tags attached, item is unwashed and unworn.
• All purchases become final within 10 days of you receiving the order. 
• It is essential to contact us via mail@xiii.dk within 10 days of you receiving the goods to notify us of your intent to return your purchase.

• Please include your reasons and/or exchange/refund requirements.
• We will supply you with a Returns Form to be completed and sent back with your item(s).
• We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us.
• XIII does not accept responsibility for packages we do not ship ourselves. 
• All return shipping costs are to be paid by the customer.

Step 1:  
Contact us via mail@xiii.dk within 10 days of you receiving the goods to notify us of your intent to return your purchase.

Step 2:  
We will e-mail you a Returns Form to be filled in and sent back with your item(s) - this form will help us speed up the returns process for you.

Step 3:  
Make sure your returns are securely and appropriately repackaged with your returns form and send to the below address:

XIII c/o TøjProduktionsLab ApS
Kronprinsessegade 14, basement.
DK – 1306 Copenhagen K

Step 4:  
Email us your return track and trace reference number.

Step 5: 
We will notify you via email once your return has been processed.

Returned purchases must be received by XIII within 7 days of making contact with us wishing to return your item(s).

Refunds will be credited back into the same account within 5 business days of receiving the item(s).


COMPLAINTS